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State of Emergency

When the Governor or the President of the United States issues a State of
Emergency in a county in which the Company serves, and the Company’s ability
to provide service has been impacted, the Company shall implement the
following procedures demonstrating Compliance with the protections listed in
Decision No. 19-08-025:

A. A waiver of the one-time activation fee for establishing Remote Call
Forwarding, Remote Access to Call Forwarding, Call Forwarding Features,
and Messaging Services.

B. A waiver of the monthly rate for one month for Remote Call Forwarding,
Remote Access to Call Forwarding, Call Forwarding Features, and
Messaging Services.

C. A waiver for the service charge for installation of service at the
temporary or new permanent location of the Customer and again when the
Customer moves back to the original premises.

D. A waiver of the fee for one jack and associated wiring at the temporary
location regardless of whether the Customer has an Inside Wire plan.

E. A waiver of the fee for up to five free jacks and associated wiring for
Inside Wire Plan Customers upon their return to their permanent location.

F. A waiver of the fee for one jack and associated wiring for non-plan
Customers upon their return to their permanent location.

Advice Letter No. 428 
Decision No.19-08-025
James T. Lowers President
Date Filed:Sep.30, 2019
Effective: Oct.01, 2019