Post-Disaster Consumer Protection Measures For Wireline Communications Customers in California In the event the Governor of California or the President of the United States declares a state of emergency in your area that results in the loss or disruption of landline telephone service1 or in the degradation of the quality of landline telephone service2, landline telephone providers shall provide the following protections to their residential and small business (5 lines or less) customers for a duration of at least 12 months from the date of the state of emergency declaration or as appropriately determined by the California Office of Emergency Services:
1 “Disruption” is the (1) loss of dial tone; (2) no connection or otherwise non-functioning service; or (3) circumstances in which the caller cannot make or receive a voice call because the disaster has rendered the service nonfunctional and so, the caller is unable to make a 9-1-1 call. 2 “Degradation” occurs in situations where service is not completely out, but callers still encounter poor service quality, including, but not limited to, static, failure to connect, a fast busy signal, and/or dropped calls, including 9-1-1 call |
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