posted Mar 19, 2020, 8:30 AM by Michael Bray   [ updated Mar 30, 2020, 1:41 PM ]

Update to Siskiyou Telephone’s Response to COVID-19

To better protect our employees and you during this uncertain time, we have limited access to our Business Office Lobby at this time. A telephone is located in our Main Entrance foyer which rings directly to our Customer Service Representatives. We are allowing only one visitor in the foyer at a time. If we are unable to serve your needs from the foyer, you may be granted access to the lobby. The area surfaces, telephone and door handles are sanitized after each customer exits the building. 

We are still conducting installations and necessary repairs to the outside of your premise. If our technician needs to enter the home, we may ask if anyone in the household is experiencing flu-like symptoms. Please apply Social Distancing guidelines as recommended by the CDC at while the technician is outside and/or inside the premise.

We appreciate your patience and cooperation during this time.


To assist local students in financial need during the ongoing COVID-19 health crisis and response events, The Siskiyou Telephone Company and Golden Bear Broadband will be offering a free Internet access package to low-income households who have students enrolled in the public schools in Siskiyou’s territory.  The service will be available to qualifying households, effective immediately, through May 31, 2020.  Program details and eligibility are as follows.

Package Features

Packages will include free Internet service with speeds of 3 Mbps download and 1 Mbps upload, with no data caps.  Service installation will also be free of charge and a free modem/router, data jack, and line filters are included.  If the household does not currently have telephone service, local telephone service will also be activated free of charge.  Long distance calling service is not available as part of this package.

The program is currently available through May 31, 2020.  Siskiyou and Golden Bear recognize that we are facing an unprecedented and rapidly-evolving situation, so they may elect to continue the program for a longer duration or adjust the program after May 31st depending on the circumstances at the time.  At the conclusion of the program or at any time during its duration, participants will have the option to terminate service at no charge, or continue receiving service by signing up for one of Golden Bear’s Internet access packages.  Higher speeds can also be purchased today, and options are shown at 

Program Eligibility

To qualify for the program, households must:
(1) Be located within Siskiyou’s service territory.
(2) Live in a structure that is currently connected to Siskiyou’s local exchange facilities.
(3) Have at least one household member that is enrolled at a school in the Scott Valley Unified School District, Forks of Salmon Elementary School, Junction School, Happy Camp Elementary School, Happy Camp High School, Seiad Elementary School or Klamath River School.
(4) Meet the low-income eligibility requirements of the California LifeLine program, which requires demonstration of income below the 150% of the federal poverty or participation in a qualifying low-income assistance program, such as the national school lunch program. 
(5) Program is limited to customers who do not currently have Internet access.

The current income thresholds for LifeLine eligibility are as follows:


Household Size

Annual Income Limit







Each Additional Member


A full list of qualifying low-income programs is available at the following link from California Public Utilities Commission:   Information about the qualifying programs can also be obtained by calling Siskiyou or through the school districts in the area.

How to Enroll

If you believe your household qualifies for this emergency program, please contact us toll-free at 1-866-467-6001. Interested households may also visit the business office at 30 Telco Way, Etna, CA, but customers should observe appropriate social distancing and follow guidelines posted at the location regarding how to interact with customer service representatives.

Participation in the program will require execution of a service agreement and appropriate access to the premises to conduct necessary installation.

More Information Regarding COVID-19

Siskiyou Telephone urges all its customers to stay safe during this time of crisis and to monitor the websites of the Center for Disease Control ( and the California Department of Public Health ( as this emergency situation continues to develop.